To issue the letter of decision/ notification of promotion/acting for Support Staff II, Perkhidmatan Bukan Gunasama, Prime Minister's Department within 10 working days from the date of the Board meeting.
To submit Final Counseling Report to Head of Department within 3 working days after it was reviewed for referral case (excluding cases for Exit Policy in Observation Period).
To provide assessment review of the organizations/ posts approved by top management of Prime Minister's Department to Public Service Department / department/ agency within 5 working days from the approval date.
To manage applications for allowance, leave and convenience within 10 working days upon receipt of duly completed documents.
To issue transfer order for officers within 10 working days from the date of reporting for duty.
To issue results endorsed by Management Panel of Program Transformasi Minda within 7 working days from the endorsement date.
To complete 100% of the payment run within 3 working days from the verified date of payment oder.
To ensure approval for Procurement, Overseas Official Visit, Programme Organised Outside The Office And Assets procurement application through Ez-Apply are processed within 5 (five) working days from the date of completed application received.
Feedback related to queries of ePerolehan System and iGFMAS System as follows: i) Verbal complaint (same day); ii) Complaints by mail (3 working days); and iii) Complaints by email (2 working days).
Certify the application for registration of digital certificate (GPKI) through the GPKP portal within 3 days from the date of application.
Allocating Development Expenditure (DE) in accordance with the rules and procedures within 3 working days upon receipt of the Pegawai Pengawal.
Audit observations are submitted to the Department / Agency of the Prime Minister's Department within 3 working days after the TKSUK's approval is received.
Review of the department / agency’s feedbacks to audit findings is issued within 10 working days upon receipt of the duly completed feedbacks.
Provide preliminary feedback within one (1) working day from the date the complaints received by Prime Minister's Department.
Overall, the Customer Satisfaction Survey achieves more than 90%.
Implement at least 1 integrity programme/ activity quarterly for the personnel at the Prime Minister’s Department.
To ensure that complaints lodged through the Integrated Complaint System are attended to within 3 working days.
To ensure that requests for overseas visits (personal) is replied within 5 days upon receipt of the duly completed application.
To issue a permanent security pass internally within 1 working day and temporary security pass within 3 working days from the date of receipt of the duly completed application.
Provides at least 80% of quality and professional legal advice/consultancy services in accordance with the Federal Constitution and the laws of Malaysia within 14 working days from the date of receipt of duly completed documentation contingent upon the complexity of issue.
To resolve complaints related to ICT defects internally within 3 working days, if not involving external suppliers.
To ensure that the decision papers for the Procurement Board Meetings and Quotation Committee Meetings are issued within 1 working day from the date of meeting.
